T flyhelpdesk / Help center / Integration setup
X

Set up Twitter / X

5 min

Turn X (Twitter) DMs into tickets and reply from the inbox.

Step 1 / 4
Developer portal Create a new app Name flyhelpdesk Create API key
1

Create an X developer app

In the X Developer Portal create a project/app with Account Activity API access and generate the API key, secret and tokens.

X Developer Portal
Connect integration Secret key Save
2

Add the credentials

Open Integrations → Social channels → Twitter / X and paste the API key/secret and access token/secret.

flyhelpdesk /webhooks/in Provider Callback URL paste
3

Register the webhook

Copy the X webhook URL into your Account Activity subscription so DMs are delivered here (the CRC handshake is answered automatically).

Customer New ticket Open
4

DMs become tickets

X direct messages open tickets you can reply to from the inbox.

Open the setup screen