Admin & white-label
Branding your help desk (white-label)
Make flyhelpdesk look like your product — name, colours, logo, tagline and support address — across portal and email.
Admin & white-label
Branding your help desk (white-label)
White-labeling replaces every "flyhelpdesk" touchpoint with your own brand. It's a per-tenant setting, so each brand you run can look entirely different.
Set your branding
Go to Admin → Branding & White-label and edit:
- Brand name — up to 60 characters; replaces "flyhelpdesk" in the workspace, portal and emails.
- Brand color — your primary hex colour (default
#047857). This flows into buttons, links and accents everywhere via the theme tokens. - Brand color (strong) — an optional darker shade used for gradients on brand marks and buttons.
- Portal tagline — the line under your name on the customer portal (default "Help Center").
- Support email — the reply-to/contact address shown to customers.
- Logo — upload an image (max 2 MB); use remove logo to fall back to the lettermark.
Save, and the new brand takes effect immediately — the layout injects your colour into the theme so text-brand / bg-brand follow you.
Where it shows
The brand is read everywhere through a single source of truth, so your name, colours, gradient, logo and support email appear consistently across the agent workspace, the customer portal, the Help center and outbound email — with safe flyhelpdesk defaults anywhere a brand isn't set.
Tips
- Pick a strong colour a few shades darker than your primary for crisp gradient buttons.
- Upload a square, transparent-background logo for the sharpest lettermark replacement.
- Set the support email so customer replies and CSAT come from an address they recognise.