Connect Slack, Jira & Zapier
Post ticket alerts to Slack, escalate tickets to Jira, and automate anything with Zapier.
Wire flyhelpdesk into the rest of your stack from Admin → Connections.
Slack
Post new-ticket and SLA-breach alerts to a channel. Create an Incoming Webhook in Slack, paste its URL, flip Slack on, and hit Send test message to confirm. New tickets then notify your channel automatically.
Jira
Escalate a ticket to engineering as a Jira issue in one click. Enter your Jira Cloud site URL, account email, a project key, and an API token, then Test connection. Once connected, use Escalate to Jira from a ticket's actions — the Jira key is stored on the ticket for reference.
Zapier & everything else
flyhelpdesk sends signed webhooks on ticket events and exposes a REST API. In Zapier, use a Catch Hook trigger with a webhook you create under Developer / API, or call the API with an API token — no custom code needed.